Up North Lifestyle Co.
Last Updated: June 10, 2026

Up North Lifestyle Co. is committed to providing an accessible online shopping experience for all customers, including people with disabilities. We aim to ensure our website, products, and services are inclusive and easy to use, in compliance with Canadian accessibility laws and standards, including the Accessibility for Ontarians with Disabilities Act (AODA) and relevant federal regulations.

This Accessibility Statement supplements our Terms & Conditions and Privacy Policy, which are available in accessible formats upon request.

For this statement, "business days" mean Monday through Friday, excluding statutory holidays in Ontario, Canada.

1. Accessibility Standards

We are working to meet the WCAG 2.1 Level AA standards for web accessibility.
Our goal is to ensure that all users, regardless of ability, can access information, navigate our website, and complete purchases effectively.

2. Measures to Support Accessibility

To enhance accessibility, we:

• Provide clear, simple, and readable text

• Maintain logical and consistent website navigation

• Include alternative text for images and graphics

• Ensure adequate color contrast for readability

• Make interactive elements, such as forms and buttons, accessible via keyboard navigation

• Use accessible formats compatible with screen readers and other assistive technologies
   

3. Known Limitations

While we are committed to accessibility, some content may not yet meet all accessibility standards, including:
 

• Certain images, graphics, or videos without full descriptive text

• Third-party tools, plugins, or content that may not be fully accessible

• Downloadable files or PDFs that are not fully screen-reader compatible

• Product images and mockups provided by our fulfillment partner, Printful, may not fully meet our accessibility standards. We are working with Printful to improve this over time.
   

We are continually working to improve accessibility and minimize these limitations.

4. Feedback, Assistance, and Complaints

If you encounter accessibility barriers or require assistance, please contact us.

Email: hello@upnorthlifestyleco.com
Mailing Address:
Up North Lifestyle Co.
36 Park Lawn Road
Toronto, ON
Canada M8V 0E5

When contacting us, please include:

• The web page or product URL

• A description of the accessibility issue

• Your preferred method for follow-up
   

Response Timeframe: We will respond to accessibility feedback within 15 business days and provide the requested information or service in a format that meets your needs.

Alternative Formats: Upon request, we will provide this Accessibility Statement and other key documents in alternative formats, including large print, HTML, or accessible PDF.

Complaints: If you are not satisfied with our response to an accessibility concern, you may submit a complaint to the Accessibility Directorate of Ontario at www.ontario.ca/page/accessibility-directorate.

5. Commitment to Ongoing Improvement

Up North Lifestyle Co. is committed to ongoing review and improvement of our website accessibility. We review our website for accessibility issues on a quarterly basis and address identified barriers in order of priority. We will continue to update our site and services to provide an inclusive experience for all users in compliance with Ontario and Canadian accessibility laws.