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Accessibility Statement

Up North Lifestyle Co.
Effective Date: November 30th, 2025

 

Up North Lifestyle Co. is committed to providing an accessible online shopping experience for all customers, including people with disabilities. We aim to ensure our website, products, and services are inclusive and easy to use, in compliance with Canadian accessibility laws and standards, including the Accessibility for Ontarians with Disabilities Act (AODA) and relevant federal regulations.

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1. Accessibility Standards

  • We are working to meet the WCAG 2.1 Level AA standards for web accessibility.

  • Our goal is to ensure that all users, regardless of ability, can access information, navigate our website, and complete purchases effectively.

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2. Measures to Support Accessibility

To enhance accessibility, we:

  • Provide clear, simple, and readable text.

  • Maintain logical and consistent website navigation.

  • Include alternative text for images and graphics.

  • Ensure adequate color contrast for readability.

  • Make interactive elements, such as forms and buttons, accessible via keyboard navigation.

  • Use accessible formats compatible with screen readers and other assistive technologies.

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3. Known Limitations

While we are committed to accessibility, some content may not yet meet all accessibility standards, including:

  • Certain images, graphics, or videos without full descriptive text

  • Third-party tools, plugins, or content that may not be fully accessible

  • Downloadable files or PDFs that are not fully screen-reader compatible

We are continually working to improve accessibility and minimize these limitations.

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4. Feedback and Assistance

If you encounter accessibility barriers or require assistance, please contact us:

When contacting us, please include:

  • The web page or product URL

  • A description of the accessibility issue

  • Your preferred method for follow-up

We will respond promptly and provide the requested information or service in a format that meets your needs.

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5. Commitment to Ongoing Improvement

Up North Lifestyle Co. is committed to ongoing review and improvement of our website accessibility. We will continue to update our site and services to provide an inclusive experience for all users in compliance with Ontario and Canadian accessibility laws.

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