Refund Policy
Up North Lifestyle Co.
Effective Date: November 30th, 2025
At Up North Lifestyle Co., all products are made-to-order through Printful, Inc., which allows us to provide unique designs and high-quality apparel. Due to the nature of our products:
1. All Sales Final
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We do not accept returns or exchanges for:
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Wrong size or fit
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Change of mind or buyer’s remorse
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Incorrect color or design selection by the customer
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Please carefully review all product details, including size charts, colors, and descriptions, before completing your purchase.
2. Exceptions for Refunds or Replacements
Refunds or replacements are only issued in the following cases:
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Damaged or Defective Items – Items that arrive damaged or with manufacturing defects.
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Incorrect Items – If the product received is different from what was ordered.
To request a replacement or refund:
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Email returns@upnorthlifestyleco.com within 7 days of delivery
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Include your order number, a description of the issue, and photos of the product (if applicable)
Once your claim is approved, we will either:
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Replace the product at no additional cost, or
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Issue a refund for the original product price
Shipping costs for replacements may be covered by us at our discretion, but the customer is responsible for returning the product if requested.
3. Refund Processing
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Approved refunds will be issued to the original payment method.
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Refund processing times may vary depending on your bank or payment provider.
4. Shipping Issues
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Lost or Stolen Packages: Refunds are issued only if the shipment is confirmed lost by the carrier.
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Delayed Packages: Delivery estimates are provided by Printful and carriers; we are not responsible for delays outside our control.
5. Contact Information
For all refund or replacement inquiries, please contact:
Up North Lifestyle Co.
Muskoka, Ontario, Canada
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