Up North Lifestyle Co.
Last Updated: June 10, 2026

At Up North Lifestyle Co. (“we”, “us”, “our”), all products are made-to-order through Printful, Inc. This Refund Policy explains when refunds or replacements are issued.
This Refund Policy is incorporated into our Terms & Conditions. For complete terms, including provincial consumer rights, please read our Terms & Conditions and Privacy Policy.

For this policy, "business days" mean Monday through Friday, excluding statutory holidays in Ontario, Canada.

1. Standard Policy (No Change-of-Mind Returns)

We do not accept returns or exchanges for:

• Wrong size or fit (please consult size charts before ordering)

• Change of mind or buyer's remorse

• Incorrect color or design selection by the customer
   

All change-of-mind sales are final.

2. Quebec Cooling-Off Period

If you reside in Quebec, you have the right to cancel this contract within 10 days after receiving the goods, without penalty or obligation to pay return shipping.

To cancel, email returns@upnorthlifestyleco.com within the required timeframe. We will arrange return shipping at our expense and issue a full refund including original shipping costs.

3. Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted:

• Email returns@upnorthlifestyleco.com within 14 days of delivery

• Include: order number, description of the issue, and clear photos of the product
   

We will review all claims. If we determine the product is defective, we will issue a free replacement (or refund if replacement is not possible). We may seek reimbursement from Printful separately.

4. Wrong Item Shipped

If you receive an incorrect item (different design, size, or product than ordered), we will replace it at no cost. Claims must be submitted within 14 days of delivery to returns@upnorthlifestyleco.com.

5. Return Shipping Costs
 

• For approved defective or wrong-item claims: No cost to you

• For Quebec residents cancelling within the cooling-off period: No cost to you

• For residents of other provinces with cooling-off periods: You pay return shipping unless your provincial law requires otherwise
   

6. Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received the item within 3 business days:
 

1. Check with neighbours, building management, or your local post office

2. Email returns@upnorthlifestyleco.com with your order number

3. We will investigate with the carrier and Printful
    

If the carrier confirms delivery to the correct address with GPS coordinates, we are not responsible for theft or loss after delivery. If the carrier cannot provide delivery confirmation, we will issue a refund or replacement at our discretion.

7. Delayed Packages

Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, customs, weather, or other external factors. However, we will assist in resolving any issues. Contact returns@upnorthlifestyleco.com for assistance.

8. Refund Processing

Approved refunds will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

9. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including strikes, natural disasters, carrier interruptions, or Printful outages.

10. Contact Information

For refund or replacement inquiries:
Email: returns@upnorthlifestyleco.com
Mailing Address:
Up North Lifestyle Co.
36 Park Lawn Road
Toronto, ON
Canada M8V 0E5

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