Privacy Policy

Up North Lifestyle Co.

Last Updated: June 10, 2026

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At Up North Lifestyle Co. (“we”, “us”, “our”, “Up North”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or purchase our products. By using our website or placing an order, you consent to the practices outlined in this policy.

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For Quebec residents: This policy complies with the Act respecting the protection of personal information in the private sector. You have additional rights described in Section 6.

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1. Information We Collect

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We collect information to provide our services, fulfill orders, and improve your experience.

a. Personal Information You Provide

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• Name, email address, phone number, and shipping/billing address

• Payment information (processed securely through third-party payment providers — we do not store full payment details)

• Account login information (if you create an account)

• Communications you send to us (emails, customer service inquiries)

b. Automatically Collected Information

• Device and browser information

• IP address and approximate location data

• Pages visited, products viewed, and actions taken on our website

• Cookies and similar tracking technologies (see Section 4)

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c. Information from Third Parties

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• Order fulfillment and shipping updates from Printful, Inc.

• Interaction data from social media platforms (if you engage with our content)

• Payment confirmation from our payment processors

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2. How We Use Your Information

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We collect and use your personal information based on your consent (when you place an order, sign up for communications, or use our website) and as necessary to fulfill our contractual obligations to you.

Specifically, we use your information to:

• Process, fulfill, and ship your orders

• Communicate with you about your orders, promotions, or updates (you may opt out of marketing at any time)

• Improve our website, products, and customer experience

• Detect and prevent fraud

• Comply with legal and tax obligations (for example, record-keeping for 7 years)

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We do not sell your personal information to third parties.

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How to Withdraw Consent

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You may withdraw your consent to our collection and use of your personal information at any time by contacting us at privacy@upnorthlifestyleco.com. Withdrawal of consent may affect our ability to fulfill orders or provide services to you.

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3. Sharing Your Information (Third Parties)

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We share your personal information only with the following categories of third parties, and only for the purposes described.

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Printful, Inc. receives your name, shipping address, email, and order details for order fulfillment, production, and shipping.

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Payment processors (such as Shopify Payments, Stripe, or PayPal) receive your payment information. We do not store full payment details on our servers.

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Email marketing platforms (such as Klaviyo or Mailchimp) receive your email address and name only if you have opted in to marketing communications.

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Website hosting and analytics providers (such as Shopify and Google Analytics) receive IP address and browsing data, which is anonymized where possible, for website operation, performance tracking, and user behavior analysis.

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Legal authorities may receive your information as required by law or to protect our rights.

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Business transferees may receive your information in the event of a merger, acquisition, or sale of assets.

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All third parties are contractually required to protect your information and use it only for the authorized purposes stated above. We do not permit them to use your data for their own marketing purposes.

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4. Cookies & Tracking Technologies

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Our website uses cookies and similar technologies to improve website performance and functionality, analyze website traffic and user behavior (for example, through Google Analytics), remember your preferences (such as cart contents and login status), and personalize your shopping experience.

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Managing Cookies: You can disable cookies in your browser settings. However, disabling cookies may affect website functionality, including the ability to complete a purchase.

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For more information, see our Cookie Preferences tool available on our website.

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5. Data Security

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We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure socket layer (SSL) encryption for data transmission, restricted access to personal information within our organization, and regular security reviews of our service providers.

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Important note: No method of transmission over the internet or electronic storage is 100 percent secure. While we strive to protect your information, absolute security cannot be guaranteed.

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6. Your Rights

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Depending on your jurisdiction, you may have the following rights regarding your personal information.

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Access: You may request a copy of the personal information we hold about you.

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Correction: You may request correction of inaccurate or incomplete information.

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Deletion: You may request deletion of your personal information, subject to our legal obligations.

Opt-out: You may unsubscribe from marketing communications at any time.

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Withdraw consent: You may withdraw your consent to collection and use, though this may affect our ability to provide services to you.

Additional Rights for Quebec Residents

Under Quebec's Act respecting the protection of personal information in the private sector, you also have the right to request that we stop disseminating your personal information, request that we delete or de-index any information that violates the law, and file a complaint with the Commission d'accès à l'information du Québec (CAI).

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To exercise any of these rights, contact us at privacy@upnorthlifestyleco.com. We will respond within 30 days as required by law.

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7. Data Retention

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We retain your personal information only as long as necessary for the purposes outlined in this policy.

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Order information, including name, address, and purchase details, is retained for 7 years to comply with tax and record-keeping laws.

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Marketing data, including email address and preferences, is retained until you unsubscribe or request deletion.

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Customer service communications are retained for 2 years after last contact.

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Automatically collected data from cookies and analytics is retained for up to 26 months (Google Analytics default).

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When information is no longer needed, we securely delete or anonymize it.

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8. Data Breach Notification

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In the event of a data breach that poses a real risk of significant harm to you, we will notify you directly (via email or other contact method), notify the Office of the Privacy Commissioner of Canada (OPC), and notify the Commission d'accès à l'information du Québec (CAI) if Quebec residents are affected.

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Notifications will include a description of the breach, the information involved, and steps you can take to protect yourself.

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9. Third-Party Links

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Our website may contain links to third-party websites, such as social media platforms or product review sites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

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Our website is not intended for children under 13 years of age.

For Quebec residents: Under Quebec law, a child under 14 years of age cannot provide valid consent without parental authorization. If you are under 14 and reside in Quebec, you may not use our website or provide personal information without parental consent.

We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately. If you believe a child has provided us with personal information, please contact us at privacy@upnorthlifestyleco.com.

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11. International Users

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If you access our website from outside Canada, your information may be transferred to, stored, and processed in Canada (where our business operates), the United States (where Printful, Inc. and some other service providers are located), and other countries where our service providers operate.

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These countries may have different data protection laws than your own. By using our website, you consent to such transfers. We take steps to ensure your information receives adequate protection, including data processing agreements with our service providers.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Material changes will be posted on our website or emailed to you.

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Updated terms apply only to information collected after the effective date. The "Last Updated" date at the top of this policy will reflect the latest version. Your continued use of our website after changes indicates acceptance of the updated policy.

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13. Contact Us

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General questions: hello@upnorthlifestyleco.com

Order issues, returns, and defects: returns@upnorthlifestyleco.com

Privacy questions, data requests, and consent withdrawal: privacy@upnorthlifestyleco.com

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Mailing Address:

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Up North Lifestyle Co.

36 Park Lawn Road

Toronto, ON

Canada M8V 0E5

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14. Complaints

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If you are not satisfied with our response to a privacy concern, you may file a complaint with:

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Office of the Privacy Commissioner of Canada

Website: www.priv.gc.ca

Phone: 1-800-282-1376

Commission d'accès à l'information du Québec (CAI)

Website: www.cai.gouv.qc.ca

Phone: 1-888-528-7741

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