Privacy Policy

Up North Lifestyle Co.
Last Updated: November 30th, 2025

At Up North Lifestyle Co. (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase our products. By using our website or placing an order, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information to provide our services, fulfill orders, and improve your experience. This may include:

a. Personal Information You Provide:

Name, email, phone number, and shipping/billing address
Payment information (processed securely through third-party payment providers)
Account login information (if you create an account)

b. Automatically Collected Information:

Device and browser information
IP address and location data
Pages visited and actions on our website
Cookies and similar tracking technologies

c. Information from Third Parties:

Interaction via social media or other platforms
Order fulfillment and shipping information from Printful

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate about your orders, promotions, or updates
Improve our website and customer experience
Comply with legal obligations
Detect and prevent fraud

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your personal information with:

Service Providers: For order fulfillment, payment processing, shipping, marketing, or website hosting (e.g., Printful)
Legal Authorities: If required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are required to protect your information and use it only for authorized purposes.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

Improve website performance
Analyze website traffic and user behavior
Personalize your experience

You can disable cookies in your browser settings, but this may affect site functionality.

5. Security

We implement reasonable technical and organizational measures to protect your personal information.

Note: No method of transmission over the internet or electronic storage is 100% secure. Absolute security cannot be guaranteed.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Correct or update your personal information
Request deletion of your personal information
Opt-out of marketing communications

To exercise any of these rights, contact us at legal@upnorthlifestyleco.com.

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders and provide services
Comply with legal obligations
Resolve disputes and enforce agreements

Once information is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we discover such information, we will delete it immediately.

10. International Users

If you visit from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries. By using our website, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a new “Last Updated” date. Your continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

General Inquiries: hello@upnorthlifestyleco.com
Order Issues: returns@upnorthlifestyleco.com
Legal Inquiries: legal@upnorthlifestyleco.com

Up North Lifestyle Co.
Muskoka, Ontario, Canada

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